1. Shift from Traditional Retailing
There are places located in the interiors of the country that simply do not make it worthwhile to open a store. The electricity bill, maintenance staff, and salesmen alone all involve a significant financial commitment. In comparison, a dedicated group of online assistants are enough to run an online website for several places at once. And even where it’s convenient, it’s likely that e-commerce will change how people buy, transforming shops to places reserved for product demos.
2. Growth of Mobile E-Commerce
At present, mobile e-commerce is rather limited to businesses that have well-established websites and power-packed smartphones with good web connectivity features. From being secondary, we will see mobile devices as becoming the primary resource for the smart, urban, mobile shopper.
3. Better Software Implementation
The present online shopping experience leaves a lot to be desired. Most online retailers have a similar structure and pattern, with a series of marketplace-based price listings, five or six photographs, and a short product description. With technological advancements allowing for a better look and feel, we can expect e-commerce to create a more immersive online experience for the end-user.
4. Utilization of Near Field Communication (NFC)
The latest fascination with near field communication could turn out to be a boon for the future of e-retailing markets. With NFC-enabled Google wallets, for example, one may simply tap and pay for an object of their choice. This innovative technology would promote the online shopping experience to the urban consumer, changing the way we shop forever.
5. Increased Customer Care
According to a survey conducted by Global Response, the one issue that all e-commerce setups face is fear of lack of control among users; all centers and customer support desks are the perfect solution for this. Budding e-commerce businesses would do well to setup dedicated customer support desks to ensure that their end-users always have a point of contact to reach out to. Customer lifetime value is integral to web commerce success and customer support centers are pre-requisites to that.
